FAQ

Delivery time to Germany is usually 7–14 business days. You will receive an email with your tracking number once your package has been shipped.

For orders over €35, shipping is free. For orders under €35, we charge a flat shipping fee of €3.99.

Yes! Once your package has been shipped, you will receive an email with your tracking number. You can use it to track the status of your delivery online at any time.

Yes, you have a 14-day right of withdrawal from the date of receipt of the goods. Please contact us first at glowhaus.de@gmail.com so that we can coordinate the return process together.

We are very sorry to hear that! Please send us a photo of the damaged product to glowhaus.de@gmail.com – we will take care of it immediately and find a solution for you.

Our scented candles are made from high-quality soy wax and are smoke-free. The scents are carefully selected to create a relaxed and cozy atmosphere.

Absolutely! Many of our products are perfect as gifts. Check out our "Gift Ideas" category – there you'll find sets and decorative items that bring joy.

We accept all common payment methods, including credit card, PayPal, and other secure payment options via Shopify Payments.